We were approached by a customer who had purchased a home 3 years ago with a radon system already installed. The fan within the system had stopped working, and she was hoping we could look at it. It was clear that a replacement fan was needed, but the company that originally installed the system and provided the warranty had gone under several years ago.
Determined to get her the service she needed; we contacted the manufacturers of the radon fan to inquire about transferring her warranty. After some talks, they agreed! In the end, a new fan was supplied for free, and all she had to pay was a small installation cost!
Main Point to Remember
This is a great example of the kind of service we pride ourselves on at Mold Medics. We’re always happy to help our customers in any way we can. Our goal is to make sure their radon testing and mitigation needs are taken care of, no matter what. We believe that sharing stories like these can be incredibly useful for other customers who may be facing similar issues. We look forward to helping more people get the service they need!
And of course, big thanks to Festa for going above and beyond, and accommodating this weird situation. You can find them at festaradontech.com or follow them on Facebook and Instagram.